MANAGED SECURITY SERVICES

Security operations that stay with you.

Linko Cybersecurity can help manage firewall, network, cloud, remote access and security operations on an ongoing basis, giving organizations a practical extension of their internal IT team.

Managed FirewallNetwork SecurityCloudVPN / ZTNAVulnerabilitySupport
LINKO SECURITY OPERATIONS
EXAMPLE VIEW
FIREWALL HEALTHHEALTHY● Operational
VPN STATUSAVAILABLE● Secure Access
CRITICAL ALERTS0Example dashboard
PATCH STATUS98%Example metric
MANAGED SECURITY FLOW
CUSTOMERUsers • Sites • Cloud
→
LINKOSECURITY OPERATIONS
→
PROTECTMonitor • Change • Support
Illustrative dashboard. Customer telemetry and service levels depend on the selected engagement.
ONGOING SECURITY SERVICES

Managed services built around the environment you already have.

Choose focused operational support or combine services into a broader managed security engagement.

▰

Managed Firewall

Ongoing firewall operations for organizations that need help maintaining secure policy and connectivity.

  • Policy changes and review
  • NAT and VPN support
  • Configuration backup
  • Firmware lifecycle planning
  • Threat prevention tuning
  • Operational troubleshooting
◎

Managed Network Security

Operational support for secure routing, segmentation and connectivity across business locations.

  • Segmentation and zones
  • Routing support
  • Network security changes
  • Connectivity troubleshooting
  • Branch and data center support
  • Change validation
☁

Managed Cloud Security

Support for secure hybrid and cloud connectivity across AWS, Azure and Google Cloud environments.

  • Cloud firewall operations
  • Hybrid connectivity
  • Routing and segmentation
  • Security policy review
  • Cloud network changes
  • Connectivity troubleshooting
🔒

Managed VPN / ZTNA

Help maintain secure remote access and application connectivity for users and business partners.

  • Remote access support
  • IPSec VPN operations
  • ZTNA policy changes
  • Identity-aware access
  • Connectivity troubleshooting
  • Access validation
⌁

Vulnerability Management

Recurring review of identified vulnerabilities with practical prioritization and remediation guidance.

  • Vulnerability review
  • Risk prioritization
  • Remediation tracking
  • Configuration findings
  • Technical recommendations
  • Reporting
⚙

Managed Technical Support

Recurring engineering support for firewall, network, cloud and security issues.

  • Ticket-based support
  • Incident assistance
  • Configuration support
  • Network troubleshooting
  • Cloud connectivity
  • Escalation support
SECURITY OPERATIONS

What ongoing management can include.

Managed security should provide more than ticket handling. The engagement can combine operational changes, health checks, incident assistance, documentation and recurring reporting.

Configuration and policy changes Firewall and VPN health review Security rule lifecycle support Incident and troubleshooting assistance Configuration backup and documentation Recurring security review Change validation and rollback planning Service reporting
01MonitorReview health, alerts and operational issues.
02ManagePerform approved policy and configuration changes.
03RespondAssist with incidents and connectivity problems.
04ReportSummarize changes, findings and service activity.
05ImproveRecommend practical security improvements over time.
SERVICE LEVELS

Start focused and expand as your needs grow.

The examples below show how Linko can structure an engagement. Final scope, response targets and pricing are defined in the service agreement.

ESSENTIAL

Operational Support

For organizations that need reliable engineering assistance for an existing environment.

  • Ticket-based support
  • Firewall / VPN troubleshooting
  • Approved configuration changes
  • Basic service reporting
Discuss Essential
COMPLETE

Security Engineering Partner

For organizations that need broader engineering support across network, cloud and secure access.

  • Everything in Advanced
  • Network security support
  • Cloud security support
  • Zero Trust / ZTNA guidance
  • Architecture reviews
  • Project and migration support
Discuss Complete
CUSTOMER EXPERIENCE

Clear visibility into the work being performed.

As Linko's managed-services platform grows, customers can receive a structured service experience around tickets, documentation, changes and reporting.

Support TicketsTrack requests and engineering activity.
Change HistoryMaintain visibility into approved changes.
Asset ContextDocument supported security infrastructure.
Service ReportsSummarize activity, findings and recommendations.
Architecture RecordsMaintain diagrams and operational documentation.
Escalation PathProvide a defined route for higher-priority issues.
MANAGED SERVICES FAQ

Common questions.

Does Linko provide 24/7 monitoring?

Service coverage depends on the engagement. Linko does not represent a service as 24/7 unless that coverage is specifically included in the signed service agreement.

Can Linko manage an existing firewall deployment?

Yes. The managed firewall service can be scoped around an existing environment, including policy changes, VPN support, configuration review, operational troubleshooting and lifecycle planning.

Can managed services include cloud networking?

Yes. Engagements can include AWS, Azure and Google Cloud networking and security operations where those technologies are part of the agreed scope.

Do I have to purchase every managed service?

No. Services can be scoped around the areas where your organization needs help and expanded as requirements change.

How are emergency issues handled?

Priority and escalation procedures should be defined in the service agreement. Customers can also use the Linko support-ticket system for current technical requests.

MANAGED SECURITY

Need ongoing security engineering support?

Talk with Linko about your firewall, network, cloud and secure-access environment and the level of operational support you need.